Terms & Conditions

Old Rectory Cottage Terms and Conditions

This is a legally binding contract between the Property Owner, Michael Roberts, and the Holidaymaker. The Property Owner is also referred to as “we” and “us”.

The Holidaymaker is the person who signs the booking form or, in the case of online booking, the person who makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. The Holidaymaker is also referred to as “you” or “your”.

The Property referred to being Old Rectory Cottage, School Hill, Trefriw, Conwy, LL27 0NJ, United Kingdom.

The contract is deemed to have been made once the Holidaymaker has paid the deposit and we have dispatched confirmation of your booking.

A booking deposit is payable within 7 days of the provisional booking being taken. The booking is taken on a provisional basis until the deposit has been paid in full and funds cleared through the banking system (where appropriate). The booking then becomes confirmed. Until the booking is confirmed, it can be cancelled at any time without prior notice.

The balance of the rental charge, along with the breakage deposit, is payable not less than 8 weeks prior to the start of the holiday. Failure to pay the deposit or balance in full by the due dates will constitute a cancellation of the holiday by the Holidaymaker. Please be sure to note the due dates of these payments as reminders are not routinely issued.

Bookings made less than 8 weeks prior to the arrival date must be paid in full at the time of booking.

Cancellation by the Holidaymaker
Once the holiday is booked the Holidaymaker has entered into a legally binding contract. Cancellation of the booking by the Holidaymaker should be made in writing and emailed to oldrectorycottagetrefriw@gmail.com

If you cancel at least 60 days before check-in you’ll get back 100% of the amount that you’ve paid. If you cancel between 30 and 60 days before check-in, you’ll get back 50%. Otherwise, you may not receive a refund. In the event of a cancellation, we will attempt to re-let the property and if successful, a discretionary payment may be made. However, we strongly recommend you take out holiday cancellation insurance.

Bookings are fully transferable or refundable in the event that lockdown restrictions do not enable stay. 
Please ensure that you have insurance with Covid cover. We no longer refund in the event of a positive Covid test result. Our standard Terms & Conditions prevail. 

Cancellation by the Property Owner
The Property Owner will endeavour to make sure the stated property is available for the dates contracted. In the unlikely event the property becomes not available, and the Property Owner has to cancel the booking, the Property Owner will endeavour to find the Holidaymaker suitable alternative accommodation. If suitable alternative accommodation cannot be found, the Holidaymaker shall be entitled to a full refund. The Property Owner shall only be liable to return the monies received. No compensation or consequential losses shall be paid.

Whilst every care is taken to provide a true and accurate description of the Property, over time, alterations are made, and some things do change. The Holidaymaker accepts that no refunds are available for such discrepancies.

The Property Owner reserves the right to enter the Property, at a reasonable time, in the event of an emergency, remedial repair work being required, and legally required inspections (e.g. Gas Safety).

The Property Owner is entitled to ask the holidaymaker to leave the property without any refund if, in the Property Owner’s opinion, the behaviour of the holidaymaker and/or his/her party is unacceptable.

The Property Owner reserves the right to refuse entry to anyone, who in the Property Owner’s opinion is not suitable to or capable of taking charge of the Property.

The Property Owner reserves the right to ask the Holidaymaker and their party to leave the Property, without refund, should the behaviour of the Holidaymaker and/or their party be considered by the Property Owner to be unreasonable.

Holidaymakers should not leave any items at the Property and, if left, the Owner has the right to charge for the removal, return or disposal of those items.

The charging of electric bike batteries is strictly prohibited. And electric bike batteries and electric bikes are not allowed inside the cottage or summerhouse. If it becomes known that guests have contravened this rule, we reserve the right to ask guests to leave immediately and to reimburse us for electricity used, and a £200 penalty charge will be made.

Fans, portable heaters and air conditioning units are strictly prohibited. If it becomes known that guests have contravened this rule, we reserve the right to ask guests to leave immediately and to reimburse us for electricity used, and a £200 penalty charge will be made.

Number of Guests
The maximum number of people entitled to stay at this Property is 6 (including infants) and furthermore, only those people named on the booking form are entitled to stay. If it is found that more people than agreed are using the Property, this will be considered a breach of contract and the Holidaymaker and his/her party will be asked to leave immediately without any refund. Sub letting or assignation of the let is prohibited.

Only dogs and no other pets are allowed in the Property subject to the Property Owner’s agreement. All dogs must be house trained, and the number must not exceed what was agreed at the time of booking, otherwise a breach of contract will be deemed to have taken place.

Dogs are not permitted anywhere upstairs in the cottage. Dogs are not permitted on any of the beds in the cottage. They are permitted in the downstairs bedroom but not on the bed in this downstairs bedroom. The Holidaymaker shall be liable for all damage caused by his/her dog or any dog belonging to the Holidaymaker’s party. A charge will be made for any additional cleaning required. The Property Owner cannot be held responsible for any accident or injury to a dog during their stay. One area of the cottage garden is enclosed; however it cannot be guaranteed that your dog will not be able to escape.

Arrival and Departure Time
Every effort will be made to have the Property available from 16:00 on the day of arrival. The Property must be vacated by 10:00 on the day of departure. Late departure will result in an additional charge being made. Information about keys and how to collect them will be provided a few days before the arrival date. They will only be provided once full payment has been received.

The Property Owner takes no responsibility for the personal possessions of the Holidaymaker or the Holidaymaker’s party. Vehicles and possessions are left entirely at the risk of the Holidaymaker.
The supervision of children, babies, dogs and any adults requiring care remains the responsibility of the Holidaymaker at all times.

We would like to think the Holidaymaker and party would treat the Property as they would their own home and at the end of the holiday the Property is left in a clean and tidy condition. The Property Owner retains the right to make an additional charge for cleaning should the Property not be left in a similar condition to the way it was found at the start of the holiday.

The holidaymaker should make every effort to keep the Property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday. Any accidental damage or breakages should be reported to the Property Owner (or their representative) prior to departure. The Property Owner retains the right to make an additional charge for damage and breakages although it should be noted that minor breakages and reasonable wear and tear (in the opinion of the property owner) will not be charged for.

If damage occurs to the Property as a result of the actions of holidaymaker during the stay, where the extent of that damage is so severe that the Property Owner must (in their sole opinion) cancel and/or refund subsequent bookings, the Property Owner may bring a claim against you for any loss arising as a result, including the cost of refunding other holidaymakers affected by cancelled Bookings and any additional administrative fees incurred in respect of the same.

Every endeavour is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from to time things do go wrong. In these circumstances, it is the responsibility of the Holidaymaker to make any such problem known to the Property Owner (or their representative) immediately it becomes apparent, thereby giving the Property Owner the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained.

The Property Owner will make every endeavour to rectify any identified problems as soon as is reasonably possible.

Return of Breakage Deposit
Your breakage deposit, minus any deductions, will be returned to you within 2 weeks of the departure.

Electrical Vehicle Charging Policy

  1. About this policy
    1. This policy sets out how Electric Vehicles (EV) should be recharged while at the Property and the responsibilities of EV owners in respect of safe charging.
    2. Any reference to “Property” in this policy is a reference to the Property including any garden, grounds, outbuildings, garages or communal spaces.
    3. This policy forms part of our contract with you. A breach of this policy will constitute a breach of the contract between us.
  2. Who does this policy apply to?
    1. This policy applies to all members of the Booking Party and such other visitors of the Property. It shall be the responsibility of the Lead Guest to inform all members of the Booking Party and any visitors of this policy.
  3. What is an Electric Vehicle?
    1. For the purpose of this policy an EV is any vehicle that uses electric motors, either fully or partially, to drive its wheels. It will derive some or all its power from rechargeable batteries which requires connection to the electricity grid (plug-in). This includes fully chargeable and plug-in hybrid cars, motorbikes, buggies, scooters, mopeds, bicycles, utility vehicles and tracked vehicles.
  4. Domestic chargers are NOT permitted at the Property – Doing so will result in a £200 penalty charge. If it becomes known that guests have contravened this rule, we reserve the right to ask guests to leave immediately and to reimburse us for electricity used.
    1. Most EVs are supplied with a domestic charger, commonly known as a ‘granny charger’ or a ‘trickle charger’. These cables recharge the EV using a domestic power source via a 3-pin wall socket.
    2. Domestic chargers are not suitable for use in the Property. Their usage invalidates our insurance and will create a fire hazard. The use of domestic chargers is strictly forbidden.
    3. We retain the right to carry out reasonable inspection, on a without notice basis, to ensure that granny chargers are not in use in the Property.
    4. You are solely liable for any damage or loss suffered by us as a result of your unauthorised use of domestic chargers.
  5. Dedicated charging points (DCP)
    1. The Property has one dedicated untethered Easee 7Kw charge point (DCP) located on the far wall on the driveway. It is the user’s sole responsibility to supply a suitable charging cable to avail of the DCP.
    2. DCPs are exclusively for the use of the Booking Party, Old Rectory Cottage owners and approved contractors. Visitors staying at the cottage permitted usage of the DCP is an optional extra made at the time of booking. Visitors to the Property who do not comprise the Booking Party are not permitted to use the facilities without our express permission.
    3. Authorisation for the use of a DCP during your Stay must be made prior to Booking. We reserve the right to withdraw this authority at any time and for any reason.
    4. Payment for charging can be made by credit or debit card or Google Pay and is made using a third party app ‘Tap Electric’ (https://www.tapelectric.app) which can be downloaded free from the Google Play Store or Apple App Store. The cost to charge will vary slightly based on current electricity supply costs but will always be set to remain competitive. The current charging cost will be shown on the ‘Tap Electric’ app prior to commencing your charging session.
    5. You must not:
      • use the DCP if you are not authorised to do so; doing so will result in a £200 penalty fine
      • use any splitting cables or modify the DCP in any way;
      • smoke in the vicinity of any DCP;
      • use the DCP for any commercial EV such as a taxi, ridesourcing or ridesharing EV (such as Uber, Lyft or similar services); delivery or transport EVs including buses or for any other commercial venture
    6. We do not guarantee the availability of a DCP and unavailability of the DCP shall not constitute a breach of our Guest Terms.
    7. Use of the DCP is at the owner’s own risk and we do not accept any liability for loss or damage sustained by you or your EV as a result of using the DCP unless the damage was caused directly by our negligence.
    8. You shall be responsible to us for any damage to the DCP or loss suffered by us caused by your use of the DCP.